Shipping & Delivery Policy

Training courses, electronic assessments and questionnaire reports are digital products delivered electronically immediately after successful payment.

Books are printed paper copies shipped by Egyptian Post within Egypt.

•When buying a book you enter the shipping details (recipient, phone, governorate, address) before paying.

•After successful payment a ready WhatsApp message with the book and shipping details appears; send it to us and we will contact you to confirm the address.

•The parcel is handed to Egyptian Post within 1–3 business days of confirmation; delivery usually takes 3–7 business days depending on the governorate.

•We send you the tracking number on WhatsApp when available, and you can follow the order status from your account.

•Any shipping cost is communicated to you before shipping, and nothing is shipped without your approval.

•Access starts immediately after successful payment: all course files (videos and attachments) become available on the course page and under My Account → My Library.

•Access remains available with no time limit as long as your account is active, and you can resume where you left off at any time.

•After completing all lessons you can issue and download your PDF completion certificate instantly.

•Your booking is confirmed immediately after payment and appears in your account.

•The attendance link is sent by WhatsApp or email at least 24 hours before the session.

•Assessments (programs): the download button appears immediately after payment on the assessment page and in your library.

•Questionnaire reports: the report opens immediately after payment, and the remaining reports of the bundle are added to your account as credits used automatically on your next tests.

If you were charged and the product does not appear in your account within one hour, contact us with your account email and order number; we will resolve it or activate the product manually within 24 business hours.