Privacy Policy

•Account data: name, email, phone number, profile photo, or your Google account details when you sign in with Google.

•Questionnaire data: the respondent details entered before a test, the answers, and the resulting reports.

•Organization data: the center/clinic name and logo you add to appear on official reports.

•Order data: purchased products, order amount, discount codes used, and payment status.

•Uploaded files: e.g. the paper scale sent through the "Build your electronic scale" request.

•Limited technical data: e.g. IP address and error logs, for security and abuse prevention.

Payments are processed by the Paymob payment gateway. We never see or store your card details on the platform; we only keep the payment result and its reference number.

•To provide the services: activate your account, deliver products, prepare reports and issue course certificates.

•To manage purchases, report credits, technical support and your inquiries.

•To protect the platform against fraud and misuse and to improve its performance.

We never use questionnaire data or reports for marketing, and we never sell your data.

Questionnaire answers and reports are treated as sensitive data. Only the account owner can access them; platform staff access them only when strictly necessary for technical support or at your request.

Reports are never public, are not indexed by search engines, and can only be opened from the account that created them.

Messages you send to the AI assistant are processed by third-party AI providers (such as Google and OpenAI) to generate replies. Please do not include identifying personal data or sensitive medical information in the chat.

The psychological AI assistant does not provide a diagnosis and is not a substitute for a licensed psychologist or physician.

We share data only with the providers needed to run the platform — Google Firebase hosting/database, the Paymob payment gateway, Google sign-in, and the AI providers for the assistant — strictly as needed to deliver the service, or when required by law.

We use a single secure cookie to keep you signed in, and store your preferences (language, dark mode, cart) on your device. We do not use advertising trackers.

We use encrypted connections (HTTPS) and restricted access. Private files (programs, reports, course videos) are stored outside any public path and delivered only to those entitled to them.

We keep your data while your account is active, and order records for as long as accounting and tax laws require.

You can view and edit your data from your account page at any time, or contact us to request a copy or deletion of your account and its data, in line with Egyptian Personal Data Protection Law No. 151 of 2020.

Questionnaires for a child or minor must be completed through a parent/guardian or the responsible specialist, who is responsible for obtaining the necessary consent.

We may update this policy when we add services or legal requirements change; the last-updated date appears at the top of this page.