Refund & Return Policy

•You may request a full refund within 7 days of purchase as long as you have not downloaded the program.

•After download, the price is non-refundable given the digital nature of the product — unless the program does not work due to a fault on our side that support cannot resolve within 7 business days, in which case we provide a working replacement or a full refund.

•Taking a questionnaire is free; you pay only for the report or report bundle.

•A bundle is fully refundable within 7 days of purchase if none of its reports has been used.

•Reports that have been opened, and partially used bundles, are non-refundable.

•If a report fails to generate for a technical reason, the report credit is returned to your account automatically, and you can contact us to review the issue.

•You may request a refund within 7 days of purchase provided you have watched no more than 20% of the course and have not received the completion certificate.

•After that, the price is non-refundable.

•Full refund if you cancel at least 48 hours before the course starts.

•No refund for cancellations within the last 48 hours or after the start; instead, the booking can be moved to a later run of the same course if available.

•If the company cancels or reschedules the course, you may choose a full refund or a transfer of your booking.

•You can cancel and get a full refund before the parcel is handed to Egyptian Post.

•After delivery you may return the book within 14 days if it is in its original, unused condition; return shipping is paid by the customer.

•If the book arrives damaged or different from your order, we replace it or refund the full amount including shipping, provided you tell us within 3 days of delivery with a photo of the book.

•The conditions above apply to each product within an offer, and refunds are based on the amount actually paid, not the original price.

•A discount code is single-use, has no cash value, and is not reissued when an order is refunded.

Contact us by WhatsApp or email with your account email, the order number (shown under My Account → My orders) and the reason for the request.

Requests are reviewed within 3 business days. If approved, the amount is returned to the original payment method through Paymob within 14 business days depending on the bank or wallet, and access to the refunded product is withdrawn.

This policy does not affect any consumer right under Egyptian Consumer Protection Law No. 181 of 2018.